Industry recognition is one of the best ways to measure how we are serving our customers and setting the standard for service and support. Cisco continues to raise the bar when it comes to overall support performance, web-based support, engineer certifications, and value to our customers.
When you choose Cisco, you’re getting the highest quality service in the industry from a team of experts whose top priority is your success.
J.D. Power and Associates 2010 Certification
Cisco Systems, Inc., Global has been recognized by J.D. Power and Associates for providing "An Outstanding Customer Service Experience." The Certified Technology Service and Support program honors companies who deliver outstanding technical support. J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction.
Association of Support Professionals (ASP) Awards
This industry award recognizes sites that exhibit best practices based on 25 different performance metrics. These include usability, knowledgebase implementation, customer experience, and use of technology.
ASP Hall of Fame
Cisco was named to the ASP Web Support Hall of Fame, which honors websites that have been named among the “Ten Best Web Support Sites” for at least four years. The support website on Cisco.com has earned a position as one of the Ten Best Web Support Sites in 1998, 1999, 2002, 2005, 2007, 2008, and 2010.
Technology Services Industry Association (TSIA) STAR Award New!
The 2010 TSIA (formerly SSPA) STAR Award for Best Online Support recognizes Cisco for successfully leveraging web-based technologies and knowledge management processes to provide an effective web self-service experience for their customers, including personalizing the experience, using customer feedback for improvement, and measuring customer success through usage metrics for ongoing improvement.
SSPA Hall of Fame Lifetime Achievement Award
In 2007, Cisco was inducted into the SSPA Hall of Fame, a special recognition awarded to a select group of companies that have won five SSPA STAR Awards since the program inception in 1989.
SSPA STAR Awards for Best Practices
The STAR Awards for Best Practices recognize companies that have developed, implemented, and benchmarked the most innovative and efficient processes for services and support delivery.
Best Online Community
This 2009 award recognizes Cisco for high customer and partner participation rates utilizing discussion forums and wikis. Cisco online support provides avenues for partners and customers to interact and provide real-live experiences with our products, and support our efforts to provide the most up-to-date support information on products, services, and solutions.
Best Online Support
This 2009 award recognizes Cisco's web-based technologies and Knowledge Management processes that provide an effective, yet personalized, online self-service support experience for customers.
Best Customer Commitment
Cisco received this best practices 2008 award for the most effective use of customer satisfaction data to make continuous improvements in the customer experience and first contact resolution.
Best Embedded Product Support
This 2008 award recognized Cisco for Smart Call Home, an embedded service capability that offers proactive diagnostics and real-time alerts on Cisco devices.
Best Service Delivery Optimization, Enterprise
Cisco received the 2007 award for its best practices in the Cisco Technical Assistance Center service technology development and support delivery methodology.
Best Customer Commitment, Enterprise
This was awarded in 2007 for the Technical Assistance Center customer feedback process that allows Cisco to implement tangible changes in support practices to directly improve the customer experience.
SSPA STAR Awards for Service Excellence
The STAR Awards for Service Excellence go to companies that demonstrate an ongoing high-level commitment to delivering world-class results in software and technical support.
Service Excellence in Consumer Support
This 2008 award recognized the responsiveness of Cisco (Linksys) support centers and the greatest use of web self service and knowledge bases for improving customer satisfaction.
Service Excellence in Outstanding Improvement
This 2008 award recognizes the results of years of concentrated work performed by Cisco’s Consumer Business Group (Linksys) to drive customer satisfaction and first contact resolution to world-class performance levels.
Service Excellence in Partner Management, Enterprise
This award was presented to Cisco in 2007 for excellence in helping third party providers deliver service and support with high levels of customer satisfaction.
Customer Contact Association (CCA) Excellence Award
The award for Best Organisational Influence was presented to Cisco in recognition of the strategic role that the contact center plays in influencing innovation, organizational excellence, and continuous improvement to the customer experience. Cisco’s selection for this award demonstrates the positive impact of the Customer Interaction Network on the company.
SCMLogistics Supply Chain Excellence Award
Cisco Asia Pacific Service Supply Chain Delivery was awarded the 2006 award for supply chain innovation. This prestigious award focuses on the achievements of organizations in transforming supply chain in Asia for greater corporate success.
WBR Field Service Award
Cisco High Touch Technical Support Service was presented with the 2006 award for “Most Innovative Approach to Service Delivery” for its time-based escalation process. The process helps ensure the highest level of customer service by generating timely alerts that initiate proactive management activity at critical junctures of a service request.
J.D. Power and Associates 2010 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.
